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VERY SERIOUS PROBLEM

srecko9933
srecko9933 Member Posts: 2 ✭
in Ask The Community
Hello, I have a problem here, my Payoneer card arrived maybe a month ago, and I activated it, but a few days ago I wanted to link my card on freelancer.com and it didn't work well, I typed everything right and I activated my card 100% sure, so what is the problem? On their site, it says to ask on Payoneer support, and I did ask but no one is responding there...
Later on, i found that is not only on freelancer.com, on every single site I tried it isn't working, I write everything right and it still doesn't accept the card...
And I typed everything right and the card is activated, the problem isn't in me but in the card...
What should I do? This card clearly isn't working should I get a new one?

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    I do not know how it works with other card providers, but with Payoneer the card you received is only meant for accessing the money you earn online, not directly loading it to the card.

    Let's take Freelancer.com for instance. In order to withdraw your earnings from their site to Payoneer, you need to add your Payoneer US collection bank account details to your Freelancer.com account. Once the funds are received, they are loaded to your Payoneer account where the card you received from Payoneer is used to access the funds on the account.

    This is true for everysite and not just Freelancer. So remember, to withdraw your money, you must have the funds paid directly to your Payoneer account and not directly to the card.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • srecko9933
    srecko9933 Member Posts: 2 ✭
    Hi, Adam, you didn't get my problem right, please read this one carefully!
    I don't want funds on my card or to withdraw money, I just want to LINK my card so I COULD do so, but I CAN'T because my card isn't working properly...
    Here you can see ---> http://prntscr.com/eswdxl I typed everything right without a mistake and it shows error here you can see http://prntscr.com/eswfn8.
    And look at this http://prntscr.com/eswgd2, they said that if I had trouble linking Payoneer card I should go and ask for help on Payoneer customer care, but no one responded to me on customer care for 5 days...
    So what should I do now? Please tell me that you got what the problem is now...
    And this card gets access denied on every website I want to link it with, yesterday I just wanted to link this card on one site so I could get a free trial on it and boom, access denied AGAIN.
    It is not freelancer.com alone, this card ISN'T working on every single website on the internet...
    I think I deserve an explanation or at least response from customer care if you want we could chat personally or you could tell people from customer care to actually respond to me and send me a new card because this one isn't working right.
    Thanks!
  • [Deleted User]
    [Deleted User] Posts: 218 ✭
    The user and all related content has been deleted.

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