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Locked account

mokhtarhamdouch Member Posts: 2
edited April 2017 in Ask The Community
I've forget my Payonner password, so I tried to change the password by using "I forgot my password" option. Sadly, I couldn't remember the secret questions, so my account was locked after 3 attempts
I would let you know that I need to use my account those days, so any luck to get it recovered ? :(

i have already contacted the support but i have got no answer


  • [Deleted User]
    [Deleted User] Posts: 218
    The user and all related content has been deleted.
  • mokhtarhamdouch
    mokhtarhamdouch Member Posts: 2
    edited April 2017
    the account is already locked , am traveling Tomorrow and i need to use it today . thank you for your prompt reply
  • mariamaria
    mariamaria Member Posts: 2
    My account has been locked because I forgot to enter the security answers, though I am also at fault. I have sent the customer service message several times to know if there are possible way to retrieve my account, still got no reply. By the way, how can I even talk to your customer service if live chat is only accessible to those who can login to their account. This is very disappointing and frustrating!!!