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Can't request a payment

Jermaine Member Posts: 2
I don't know why but I'm unable to request a payment. The Send and Preview buttons are greyed out and unclickable. All fields are completed. Screenshot:

Anyone going through this or have any advice?


  • Jermaine
    Jermaine Member Posts: 2
    Figured it out. I was leaving the .com off the email address
  • [Deleted User]
    [Deleted User] Posts: 595

    Glad to learn it was solved :)

  • mikaoelitiana
    mikaoelitiana Member Posts: 1
    Hello, I have the same issue even if my client email is correct. And It happens even when reusing existing clients details I already billde before