transfer between payneer EUR and USD wallet and from waller to payneer mastercard

rosty777rosty777 Member Posts: 2
edited April 2017 in Ask The Community
i have some money in my EUR wallet where i´d transfered from my paypal connected to payneer EUR bank account

and that money indicated only on my payneer waller in EUR

not in USD wallet, not in payneer Mastercard

so how i can transfer that money to my payneer mastercard or to my other USD payneer wallet ?
coz it seems to my mastercard balance not conected to EUR wallet or maybe not connected to USD wallet too

what should i do ? to have ability pay those money in EUR wallen by my payneer mastercard which is emitted in USD.
1 transfer balance from my EUR wallet to USD wallet ?
2 i have to transfer directly to payneer mastercard ?
and how it possible to do?

thanks in advance

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    If you have the Euro wallet, wouldn't it make more sense to continue withdrawing the money you have through Payoneer's Euro Payment Service? There are two benefits to this:

    1. No need to convert the funds to USD to load it to your USD account.
    2. There is no fee for receiving payments through the Euro Payment Service (US has a 1% fee for receiving payments).

    If you wish to order a Euro MasterCard, you have the option to do this from your Payoneer account once you have earned your first 50 EUR through Payoneer. The card is ordered at no cost, however Payoneer requires users who wish to have the Euro card to receive the mentioned amount before the option becomes available for order.

    Remember, even before the card is ever ordered or activated, you are able to withdraw the money to your bank account once you have at least 50 EUR in your account.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • rosty777rosty777 Member Posts: 2
    edited April 2017
    if that mean that EUR payneer mastercard LINKED to EUR wallet, and the USD payneer mastercard LINKED to USD wallet, and all money in LINKED wallet aviable to same currency emitted payneer mastercard ? but not to other currency ?

    and it is no option to move money from EUR to USD wallet ?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Payoneer currently does not provide the option to convert the money you have in Euro's to USD or vice versa unless you are using the MasterCard or transferring the money to your bank account (in your local currency).

    If the sender of the funds has the ability to deposit the funds in USD, you can always proceed with that option.

    But even with that said, it does not matter whether you receive your money in USD, Euro or GBP, as you will be accessing your pay in your local currency during the time a transaction is performed.

    If you require to transfer the funds to another Payoneer user for any reason, you can advise them to set up the Euro payment service in their account so you will be able to transfer the money to them.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • alexdbkalexdbk Member Posts: 1
    Can I withdraw both USD and EUR I have on my accounts with one Payoneer card I have? Or each currency demands its own plastic card?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    @alexdbk yes , each currency demands its own card.

  • dereklejm123dereklejm123 Member Posts: 1
    my fund is showing in usd balance but not showing on my prepaid card help plssss
  • sagebestsagebest Member Posts: 1
    I have a payoneer dollar and euro card. And i wish to transfer fund from my dollar to euro card. But I don’t know how to do that.
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there, you can transfer USD to EUR using a feature called "manage currencies" if you have at least 50 USD on the card available to be transferred. The minimum is 50 USD/EUR/GBP to transfer funds between currencies.

    Thanks!

  • mansour167mansour167 Member Posts: 2
    The minimum is 50 USD/EUR/GBP so we can transfer funds between currencies , but the transfer free or there is transfer commission ?> @KazPayoneer said:
    > Hi there, you can transfer USD to EUR using a feature called "manage currencies" if you have at least 50 USD on the card available to be transferred. The minimum is 50 USD/EUR/GBP to transfer funds between currencies.
    >
    > Thanks!

    > @KazPayoneer said:
    > Hi there, you can transfer USD to EUR using a feature called "manage currencies" if you have at least 50 USD on the card available to be transferred. The minimum is 50 USD/EUR/GBP to transfer funds between currencies.
    >
    > Thanks!
  • mansour167mansour167 Member Posts: 2
    Is there transfer commission when we transfer between currencies
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @mansour167 Are you referring to converting the currencies between your balances of your Payoneer Account?

  • brusnickinbrusnickin Member Posts: 1
    > @morga said:
    > @mansour167 Are you referring to converting the currencies between your balances of your Payoneer Account?

    Hello Morga!

    At least I would be interested in converting the currencies between my balances of my Payoneer Account.

    Is that possible, how and what are the rates and commissions?

    THank you!
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,261 ✭✭✭✭✭✭✭

    @brusnickin Hello,

    Thank you for your interest in Payoneer's Manage Currencies service. This service allows you to convert funds from one currency to another within your Payoneer account.

    To use this service, follow these instructions:

    Log in to your My Account.
    Click on the "Activity" tab and choose "Manage Currencies"
    Choose the balances you want to transfer between.
    Enter the amount you wish to convert. You can either enter the amount you wish to convert, or the amount you wish to receive after conversion.
    Choose "Get Rate" to view the exchange rate you will be charged.
    Click "Exchange" to complete the conversion.
    For more information, visit the FAQs page in our Support Center.

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