Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Payonneer Euro payment service delayed

seller8286 Member Posts: 1
Worldpay pvt has initiated a transfer in the 19th march 2017, until now I still didn't receive my payment, I sent the proof document of the transfer and I still didn't hear from payonner, I used to receive those payments without any issue, why this is delayed?


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi there,

    While it is rare, sometimes a payment may not arrive for a number of reasons which can be from either the senders or the receivers side. Unlike payments from direct companies that payout through Payoneer which are easy to rectify, when dealing with a payment that goes through the collection bank account details, Payoneer requires to contact the bank associated to the transfer in order to locate the payment.

    Payoneer has dedicated staff that contact the relevant banks and processors involved in the payment process and as soon as they have more information in regards to the status of the transfer, they will be sure to update you as soon as humanly possible.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adiljaved1
    Adiljaved1 Member Posts: 2
    Hi I still haven't received any payment in my bank account it's been more than 5 business days what's going on???
  • miled21
    miled21 Member Posts: 12 ✭✭
    the same here at first a payment in euros takes 16 to 18 hours to arrive but i have 2 payments still not arrived since 4 days ago . any help?