Payoneer payment rejected $80 and it didn't get back to my bank account

awaismemonawaismemon Member Posts: 3
It's been over a month from now on that i have loaded my payoneer account through credit card but it rejected my payment and said "This payment has been returned to your original method of payment", but i did not receive it, it's been over a 35 days.

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Contact your credit card provider in regards to the transaction in question. There is always the possibility that the funds have already returned however the indication for it that it was may have been missed.

    If they confirm that the money did not return, contact Payoneer to see what is happening with the transaction. If possible, get a statement from your card provider that show that the transaction did not return to your credit card account.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • awaismemonawaismemon Member Posts: 3
    yes i have contacted bank also but they said money your sent didn't returned as many months have gone by, so kindly if possible check the transaction
    Transaction ID : 39491272
    Transaction Date: 03/04/2017
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,166 ✭✭✭✭✭✭✭

    In that case, you have to contact you credit card provider and require a credit card statement showing that the transaction was deducted from your card but not returned. Once you receive the statement, send it to out support center and they'll forward it to the relevant department for further investigation.

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