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how long it takes to verify proof of address?

csulbaran Member Posts: 1
last sunday (04/09/2017) i was required to send an email with a proof of residence, and i sent it, i had to get into chat service in order to get a faster service, but the payer was asked for submit that information too and he just cant wait for 30-40min to get a chat service agent, so i was wondering how long it takes you to confirm that information? because he sent it on monday (04/10/2017) and it said they will verify in 24h.. so we already should being waiting for loading the payment, right? i mean the status of payment is still "Missing information - Please contact customer service" or there is something i can do to help him to speed up that process? or there is a way you can check that?

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