Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

I can't withdraw my mastercard via ATM...this is getting frustrating

lati88
lati88 Member Posts: 4 ✭
in Ask The Community
This is frustrating. I cant withdraw my money via ATM and I'm pretty sure my PIn is correct. I'm seriously getting frustrating and this is so exhilarating. I have my hard earned money that I cant use specially it's holiday. This is so disappointing. Please help.

Answers

  • KUJENGA254
    KUJENGA254 Member Posts: 1 ✭
    talk with the bank manager first to get directions
  • lati88
    lati88 Member Posts: 4 ✭
    No, it's Payoneer card that has problem. I need money and I can't withdraw the money using Payoneer mastercard.
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    If the issue is related to your Payoneer card, you need to contact Payoneer directly and see why the card does not work. Possible issues could be:

    • Insufficient funds for the transactions (including ATM fees).
    • Wrong PIN code, which is something you need to contact Payoneer directly to reset if you do not remember it.
    • Technical issue with the ATM, while not common, it's also not unheard off.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • lati88
    lati88 Member Posts: 4 ✭
    edited April 2017
    @adam no. I'm pretty sure my pin is correct. Also, I tried it in 2different bank and same error.

Categories