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My documents verification

hakandemirci
hakandemirci Member Posts: 1 ✭
in Ask The Community
Hello, I sent my identification(ID, debit card statement, screenshot of the card) documents, It's been 3 days and haven't heard from you yet, I need to make my payment within 1 week but I can't do it without the documents approval. Please help ,it's getting late please tell me the status of my application.

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi there, the review times can vary depending on the information that is being requested and the actual case itself. If you feel that your request is taking longer than it should, you should contact Payoneer support directly to see if there is anything that can be done to escalate the process.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • waelXcm
    waelXcm Member Posts: 2 ✭
    My problem is even worse.. they haven't even sent an email asking for I'd screenshots or anything... they just sent the beginning email saying that it will take 3 days for reviewing my application.. and I've been suffering since then...
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Hi, it generally takes a few business days for a newly submitted application to be approved and this is why you received an email that it can take a few business days for your account to be approved.

    Usually additional documents are also requested for approval and an email is sent to request for the information. In order to avoid any delay, we recommend you keep track of your inbox in case an email has already been sent to you so you can reply with the details requested.

  • Bilol
    Bilol Member Posts: 9 ✭
    @waelXcm , I have the same issue!
  • Poltronas
    Poltronas Member Posts: 4 ✭
    Yeah, I have the same issue. All my support tickets were completely ignored though, and I didn't receive a single e-mail from Payoneer
  • karankothari34
    karankothari34 Member Posts: 1 ✭
    > @Adam_Payoneer said:
    > Hi there, the review times can vary depending on the information that is being requested and the actual case itself. If you feel that your request is taking longer than it should, you should contact Payoneer support directly to see if there is anything that can be done to escalate the process.

    hey been almost a month, and still my bank account is in pending review, please make it fast besause during these tough times I really need money. I feel very helpless man, please help.

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