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Hello, I can't make a payment request (send button grayed out)

Today I am spending my time trying to figure out how to make a payment request. I filled all fields, clicked through all links, checked all the information and data validity across all field, but no avail. Preview and Send buttons remain grayed out no matter what I do. I am sending the request from Serbia to a client in Illinois.

Best Answer


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Try clearing your browsing history before submitting the payment or using a different internet browser. As silly as it sounds, this can be one of the reasons that prevents users such as yourself from sending a payment request.

    If that does not work, contact Payoneer support so they can take a closer look into your individual case.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Onur
    Onur Member Posts: 1
    edited October 2017
    @logus said: "For me it turned out the description was longer than 70 characters"

    This worked for me too!
    Why don't they just put a simple warning or something? So nobody waste time. :/