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Card Activation Process Unclear

I finally got my Payoneer card to replace my old one. I later got a message telling me that I need to activate my card and was referred to Support Center. Upon searching on "how to activate my card", there are some steps that one has to follow, that is:

1. Log in to your Payoneer online account
2. Make sure that the right card is selected in the drop-down menu at the top of the screen
3. Click on To view your status and activate your card Click Here!
4. Follow the on-screen instructions to activate your card.

However, when I log in to my account, I cannot see the 'drop-down' menu indicated in Step no. 2. This means I cannot get to Steps 3 and 4 and therefore, I cannot activate my card. I have also tried calling some number given to activate the card by making a phone call but the number is not going through. I have written several times to customer help about 3 times on the same issue but there is no response.

Thus, I am stuck and need help on this.