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Payment waiting for approval

sunillama Member Posts: 2
I had one of my payoneer friend to transfer the amount to my account. It was supposed to be free but he said that it had certain charge. Also, now the payment is waiting for approval after i have uploaded all my documents. I made a call to the support but it was apparently busy.
Payment waiting should not be longer than few hours when both of the consent agrees to the payment. Also, can the processing time be lesser since the amount is small and review be longer for relatively larger amount.
It is just a suggestion but waiting is really not cool when one has to make online purchase sooner.

Best Answer

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    edited June 2017 Answer ✓

    Hey Sunillama,

    9 times out of 10 the amount that is being transferred is not a factor. Think about it this way, if you and I met in the street and/or we used a local middle man, the funds are transferred by a quick change of hands.
    The moment you take this simple process and apply it online, more factors come into play which at times can prolong a simple request. Don't get me wrong, I am not saying that all online transfers are not being done seamlessly, however at times companies such as Payoneer will require to follow extra verification steps before the transfer can be completed and credited to the account.

    Reviews can take two to several business days depending on the inquiry type (security, payments, login, etc) while crediting an approve payment to the account depends on the method that was used for the process.

    As for transferring funds between Payoneer users, once approved, the funds become available anywhere between a 2-48 hour time frame.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.


  • sunillama
    sunillama Member Posts: 2
    It got approved after 5 days for the first transaction. Now, payoneer to payoneer transfer is taking about a day. My last transaction is still on being processed. Est load time totally wrong. I don't know how the api caliberates it, but the difference between actual load time and the estimated load time differs by a whole day or 2. Thank-you