How do I add funds to my account?

TarianTarian Member Posts: 1
edited June 2017 in Ask The Community
Hi. I'm trying to pay a worker of mine for video editing services. However, I have no way of adding funds to my account. The funding sources page doesn't have the option to add my debit card or bank account. When I try to "make a payment" I can't because I have no money in my account. How do I add my debit card to my payoneer account?

Comments

  • WebarsWebars Member Posts: 2
    Hello!

    My client agreed to use Payoneer to pay me for work and opened an account. But when he tries to send me the money, he permanently gets the following error:

    "Looks like you need to receive additional payments before you can make payments for free."

    I searched this forum and found, that @Adam_Payoneer the Administrator always replies:

    "The ability to transfer funds to other Payoneer users is a service that is available for practically anyone that signs up with Payoneer.
    While it is a free service that is being provided, Payoneer does require its users to achieve some activity in receiving payments before this option can be enabled.
    The payments can be received through the Global Payment Service, Billing Service or from companies that payout directly through Payoneer.
    Remember, receiving transfers from other Payoneer users will not count towards the availability of this service."

    After reading this I still have no idea, how my client can start using Payoneer to pay me for work.

    He's not a freelancer, he doesn't receive payments from Payoneer partners, like I do.

    He's upset about wasting his time and want me to choose another payment service.

    Is this the way of how a payment service company should treat with new clients?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    edited June 2017

    Hello Tarian,

    The Payoneer account is designed purely to collect your pay for the services you provided. I understand the logic of adding your card so you can upload the funds and then transfer it to other users like some other providers do, but this is not a feature that Payoneer supports.

    If you are only planning to pay someone through Payoneer and not collect your pay through Payoneer, you do not need to open up a Payoneer account.
    Instead, the Payoneer account holder can send you a secure payment request via email. Once you receive it, you can follow the instructions and select the payment method that is available for you (credit card being the most common). Once the payments has been submitted and approved, it will be loaded to the receivers account.

    To learn more about the different ways you can pay through Payoneer (sender), click here.
    To learn more about the Billing Service (invoice) payment system (receiver), click here.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    edited June 2017

    I stand behind my answers. If your client is the one who is receiving the error trying to send you a payment and he is a Payoneer account holder as well, then he is the one who needs to contact Payoneer support.

    Bottom line, if you only plan to pay a Payoneer account holder using Payoneer, you do not need to open up a Payoneer account. You can check out the answer I provided earlier and see the associated blogs to get more information on how a client pays you through Payoneer and how a Payoneer account holder collects their pay.

    @Webars said:
    Hello!

    My client agreed to use Payoneer to pay me for work and opened an account. But when he tries to send me the money, he permanently gets the following error:

    "Looks like you need to receive additional payments before you can make payments for free."

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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