Problem Receving Private Ach Payments In Our Payoneer Va

Hello,
I have the following problem:
We have a virtual account (First Bank of Delaware) associated with our Payoneer account.
Last week, when one of our clients tried to pay us via a ACH transfer to that account, the transaction was rejected. However if I do a transfer from my Elance account (as I've done three times in the last couple of months) the transaction went through without any problems.
We need to solve this problem as soon as possible. Any help?
The account appears as active. Is there a transaction limit or something?
I have the following problem:
We have a virtual account (First Bank of Delaware) associated with our Payoneer account.
Last week, when one of our clients tried to pay us via a ACH transfer to that account, the transaction was rejected. However if I do a transfer from my Elance account (as I've done three times in the last couple of months) the transaction went through without any problems.
We need to solve this problem as soon as possible. Any help?
The account appears as active. Is there a transaction limit or something?
0
Comments
Hey,
There is no transaction limit. The most likely reason an incoming transfer would not come through is if it was not done via ACH. If that isn't the case, I suggest you contact our CS department and they will be able to assist you (screenshots and error codes/information may greatly help).
Thanks,
Thank you very much, Nissim.
I've already contacted CS department but I didn't get an answer from them yet. The ticket ID is LTK52906842183X
I still didn't get an answer to my CS ticket, after more than 24 hours.
Please help me. I really need to solve this issue ASAP.
Thank you.
It can take 2 working days to get an answer from our support team since we get so many emails every day. I am checking for you now.
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