I got 2 payoneer account & I wanted to close 1 but there is still pending fiverr payment in it.

luskyartluskyart Member Posts: 1
edited June 2017 in Ask The Community
Hi community, I have a strong problem with Payoneer, I got a payoneer account with card before, but because fiverr keep blocking any account I use the Payoneer payment method to, I search for if I could get another and I saw it that I could have multiple account but just only one card.

I created another account instantly as I saw that and after the account has been created, I look for how I could merge the new account with the old one to be using my same old card but I can't find the option.

When I tried searching again then I saw it that if Payoneer find out that I have two cards, they might block both the account.

Now I'm frustrated and down and I don't know what to do. I wanna disable the old account but many of my fiverr blocked account with funds in them were already linked to it that after 90days they have them released, I'll be asked to take my funds and leave. And this new account were same Name with the old one, same address, same information, same phone number, same everything.

Now I plan to have the old account disabled as soon as I withdraw all of my fiverr blocked account funds in them and then have it disabled but I don't know if Payoneer can wait for that time not to block both the account because I know they'll have already find it out that I own two accounts now.
And the new card is on its way.

**What do I do to keep them waiting now???**

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭

    Very easy. Contact Payoneer support and request to migrated your activity from the old account to the new one. This will transfer all funds and funding sources from the old account to the new one. Once that is done, the old account will be closed automatically.

    Contact Payoneer with the old and new account details so they can proceed with your request.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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