Why can't I add new sources of income to Payoneer?

intersenintersen Member Posts: 2
I am asking the question here for I contacted several times Payoneer support but in vain, no answer. I would like to add a new source of income, but whenever I try to, I receive a notification saying that I cannot link Payoneer to this account and that I should register with another address email. So, why am I facing this issue? Is it because my balance is low or my account is no longer working?
Thanks!

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭

    There are several reasons why you would receive this message. This can be related to the Payoneer account you have and even the fact that the funding sources you wish to have on the same account can conflict with one another.
    In this case, contact Payoneer support and tell them which funding source you are attempting to add so they can review your situation and advise you on the best course of action.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • intersenintersen Member Posts: 2
    It is really annoying, I have contacted support several times, and I hardly receive answers. I have been turning around for more than a month just to a add a new source of income, maybe I need some balance for Payoneer to take my request seriously. A year ago, my issues were solved in a matter of 5 days sometimes less than 2 days, now I have to send messages everywhere like a spammer to be heard. It's a pity.
  • [Deleted User][Deleted User] Posts: 1,148

    The response time can sometimes be a little bit longer than usual because of a high volume of inquiries. But if you have already sent several messages you should have got an answer, we suggest you to double check your inbox.

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