Request a new Payoneer Prepaid Card

golyator

Hi.

I have a payoneer card that was expired for a long time 02/2014.
The previous month I want to use the card.

And I reactivated the card. And I received a message that indicates which card was reactivated!
This is to confirm that your card ending in XXXX-XXXX has been reactivated...

but the problem when I use the card on ATM it indicates that the card does not work it is always expired.

The card is recharged. And I can not use it.

the question how i can requeste a new payoneer card. There is no notification or link to request a new one. Please help me asap.

My ticket 170608-000592

Cordialy.

[Deleted User]

Hey

The message you received is a general one for when someone resumes activity with Payoneer. If the card is expired, it is still not going to work as all Payoneer cards are only valid for 3 years.

Usually, 90 days before the card expires you will see a message at the top of your Payoneer page advising you to replace the card. Ordering a card this way is done at no additional cost. Once you follow the on-screen instructions, you will receive an email confirmation with the order of the card and the estimated arrival date.

If for ant reason you are having trouble ordering the card, or if the option does not appear, contact Payoneer support for assistance in manually ordering the card.

golyator

I just want to know if I can use the account for my payments or not.
And this is the probleme they dont reply.
I contact the support because I have money block on the card. And if the card does not work why it accepts to load it with the money.