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Payoneer MasterCard Delivery

I ordered my Payoneer Card first on April 30 and they said that it will be delivered in between May 15th to May 24th but it did not. I re-ordered my card on May 24th and was informed it may be delivered in between June 5th to June 16th, however, it did not and I submitted this problem to Payoneer Customer Care website on 10th June and they have not replied me since. I have given my correct Information including address. My reference number is 170609-013983. Please help.