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All my support requests are marked as "resolved" though no one ever replied me.

YenJasLe
YenJasLe Member Posts: 1 ✭
in Ask The Community
All my support requests are marked as "resolved" as soon as I submit them, no one ever contacted me for further information. So will they ever be checked out?
Thank you.

Best Answer

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭
    Answer ✓

    When you receive an auto reply, you need to reply to it and then a representative will contact you back, and it is also important to choose the correct reason for contacting the support center when sending an email.

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