Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Payoneer Amazon refund missing

aminericher
Member Posts: 1 ✭
Hi, I used an old card expiring on May 2017 to buy a product on amazon. Then I cancelled and the refund was accepted by Amazon on June. Meanwhile the card has expired. The email I received from Amazon in 24 June told me that "the amount will be refunded to the account associated with my payment method and will be visible once the refund has been processed by my bank, as the refund may only appear within 7 working days. Until now (more than 10 days after), I haven't received anything.
Does this mean that the refund is gone ? What should I do ?
Does this mean that the refund is gone ? What should I do ?
0
Answers
-
Hello,
If Amazon is attempting to refund you on a card which is no longer active, they will be able to do so. However, you will need to ensure that the amount which was refunded has transferred to the new card which has replaced the expired one.
In my opinion, it's best to contact Payoneer Support in this case so that if the refunded amount was not transferred to the new card automatically, they can transfer it for you manually.
Happy and willing to answer general questions.
For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups