Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Unable to login

theshahidali
theshahidali Member Posts: 1 ✭
in Ask The Community
Hi, Its very weird i have an active account and i am unable to login. I was able to login few hours ago. I have reset my password but still same issue. I think there is some bug in the new login design. Please help as i have to make some urgent payments. Thanks

Answers

  • richiehee1983
    richiehee1983 Member Posts: 6 ✭
    Yes, you are right. Me and my friend also cannot log into the account. Same issue as what you have. I also reset my password twice but still the same. I need to transfer also my payment to local bank. You cannot go with CHAT customer care because it will require you to log in to the account.
  • motiur333
    motiur333 Member Posts: 1 ✭
    Yes, I have the same problem to login into my account. I have changed my password, but still the problem. I can't go with CHAT customer care because it will require to log in to the account. Please help me. Thanks
  • Azeem4646
    Azeem4646 Member Posts: 1 ✭
    I am facing this same issue.Reset my password 3 times and still not been able to log in.I am using Payoneer from last 2 years.Does anyone get the solution?
  • metalicman09
    metalicman09 Member Posts: 3 ✭
    me too what's happening?
  • solegit
    solegit Member Posts: 6 ✭
    Any update on this has anyone been able to login yet? same problem here
  • PeruvianPro
    PeruvianPro Member Posts: 65 ✭✭

    Try another browser. I'm only able to log in using Edge. Chrome stopped working for me since July.

  • solegit
    solegit Member Posts: 6 ✭
    Ok works on Firefox too it seems to be a problem on Chrome only thanks @PeruvianPro
  • Katerina21
    Katerina21 Member Posts: 1 ✭
    I couldnt log in both in Chrome and Mozilla today. I was unable to change my password because system sends emails to some other mail boxes, not mine.
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    I received word that Payoneer was made of the issue and that they have recently addressed it.
    All affected users who ran into the login problem should be able to login and/or reset their login credentials.

    If anyone is still experiencing login trouble, I recommend you contact Payoneer support directly so they can review your case as the issue you may be experiencing is unrelated to the reported problem.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • MAHMOUD33MANSOURI
    MAHMOUD33MANSOURI Member Posts: 1 ✭
    I cant log in
  • TiavinaM
    TiavinaM Member Posts: 3 ✭
    I can't login too. What the problem? Do Payoneer see this issue 2 years after?
  • TiavinaM
    TiavinaM Member Posts: 3 ✭
    I have reset my password 6 times and my account still locked. What should I do?

Categories