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I Have not received link to connect my existing payoneer card to my fiverr

kelixx Member Posts: 1
i read that we cannot connect our freelance fiverr account directly to our existing payoneer card. That we have to apply for a fresh payoneer account through fiverr with a fresh email and payoneer will send us link to connect our existing payoneer card. but i have not received the link. please am confused with this whole thing, can someone help me?