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After 5 days did not get my 99design payment yet.

My payoneer account is new,I have got my master card, and my account is approved. On this month 12 August I made a withdrow from 99design. 99 design relize my payment on 15th August. But after that my payment money was not added on my payoneer wallet. At the mean time payoneer asked me to submit my national id or passport copy for varify. I have submit those files as well. after that there is no confirmation about my payment money, and varification process. I contact with the support team via live chat but they told me that my account payment & details are now on account approval section and they will mail me as soon as possible. but after 5 days later they did not inform me anything. I really frustrated on this service.
is there any solution to get back my payment?