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My order card never arrive

samuthsokha Member Posts: 1
I have been order card about 6month already and the card should be 3 or 4 that i already order but none of them arrive. When i ask the payoneer contact they just tell me to order the new one. I just want to fet my refund from amazon. Do i have another choice if receiving refund? Help pls


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    edited September 2017

    Did you have trouble receiving the card to the same address? While not common, in instances where Payoneer needs to order a third or fourth replacement card to replace the one that failed to arrive, Payoneer will suggest that you use a different address to ship the card. Reason be is because it's not clear why the card is having such difficulty reaching the address where you normally receiving your mail.

    Contact Payoneer and have them ship the card to an alternative address as this may solve the issue you are experiencing.
    You can have the card shipped directly to the post office or even your work address if you require.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.