SLA. Payments. Support. REALLY WORST SERVICE EVER

hey Payoneer. Sorry for these words - but for long could it really last?
You hold payments. You do not respond in support - all tickets are "auto resolved". in email - "mailbox is full". chat is 99% - "sorry"
https://i.gyazo.com/ece9c05e723dfa28f4da3461557d3854.png

My email has no respond for 4working days!!!!

Please give us a link to official SLA or other user agreement where you publish such disgusting level of service
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