Payment Status missing information??

luis_guzman79
luis_guzman79 Member Posts: 3 ✭
in Ask The Community
I have this message in my payment status: "Missing information, please contact Customer Support". What is that means? it is something to be worried about it or I just need to wait respond from Customer Support?

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Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hello Luis,

    Most likely Payoneer requires additional information to be verified before they can credit the funds to the account. This information can be in relations to the merchant application form or additional information required to validate your identity.

    Handling this matter with Payoneer now will ensure that the needed information to process future payments will be available.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • luis_guzman79
    luis_guzman79 Member Posts: 3 ✭
    What information is needed though? when the payment is going to be loaded? send me an email and will provide any information Payoneer needs so I can get my money as soon as possible
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    An email may have already been sent to you if that is the case. If you are unable to locate it, you will need to contact Payoneer support directly in order for them to assist you in processing your payment.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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