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My online account access is blocked, how do I resolve the issue?

sooper1975 Member Posts: 6
edited September 2017 in Payoneer in Pakistan
My payoneer account was blocked when entering details. I contacted the Payoneer for issue. I emailed them all required docs and details many times. I also try to contact them many times but still no positive response. Due to blockage of my account I cannot chat and see any detail or activity on my account.
While Payoneer giving no response except just only few auto reply.

I am worried about all this as a lot of weeks has been passed and I can not use my account.

Pls guide

Best Answer


  • sooper1975
    sooper1975 Member Posts: 6
    Thanks God my issue resolved,

    My suggestions is Payoneer should allow its members to access account. While transactions can restricted until security confirmations.

    Because it create mistrust and communication difficulty for members.

    If account remain active members may get full access to support and hence can resolve their issues easily.

    Thank you
  • haseebwarriach
    haseebwarriach Member Posts: 3
    i attached a new bank account to withdraw my amount, as i tried to withdraw my bank, system showed me some security Qs,although perhaps i registered answers of that 2 Qs but since these were asked me first time since my account created so i just forgotten that answers, i just guessed and tried but system blocks my account after 3 attempts,moreover i know my Answers was 80_90% correct but due to some minor mistake, i could not pass that
    So now plz
    1) let me allow to change my security Qs and their ans as i want so that i may avoid this problem next time
    2) how to unblock my account,what's due process? I even not able to have live chat with support!
  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    If you are having trouble accessing your account. I recommend that you contact Payoneer Support by click here. There will be an option to continue to their Support page without signing in.

  • Awais2353
    Awais2353 Member Posts: 3
    I'm Awais from Pakistan and I'm in trouble , How i remove attached Payoneer account from fiverr account, and i want to add new one Payoneer account in my fiverr account , If any one solve this problem i will pay about 30$ for this solution , because i asked from many trainers but the cannot solve. So i'm waiting of you?
  • [Deleted User]
    [Deleted User] Posts: 1,147

    In order to resolve this issue, you have to directly contact our support center

  • lipinskivictor
    lipinskivictor Member Posts: 2
    > @Will_Payoneer said:
    > Hi there,
    > If you are having trouble accessing your account. I recommend that you contact Payoneer Support by click here. There will be an option to continue to their Support page without signing in.

    But to have some chat with the support you need to be logged in, and i cant log in when blocked...
  • toufik14
    toufik14 Member Posts: 2
    I have the same problem whene i am trying to logining to my account they say to me "account is blocked " and whene i try to reset my password they say to me "Your account access appears to be restricted " i can access just to support page.
    please help me.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @toufik14,

    If you get the message saying that the account is blocked, there is an issue with your account. Please send a private message so that I can check for you.


  • shanuu1
    shanuu1 Member Posts: 0
    my email got block on payoneer and cannot sign in or cannot contact to customer supper please help
  • [Deleted User]
    [Deleted User] Posts: 1,147
    edited May 2019

    Hi ! What do you mean by "email got block". Do you no longer have access to the email address linked to your Payoneer account? If this is the case, then you can contact the support with the new email address you wish to use for your account and our representatives will assist you further.

    If you just meant that you cannot reset your password and you did not get any response from the support, then you can simply contact our representatives via our social media platforms by sending a private message on Facebook or Twitter.

    Moreover, In any case, you have the option to reach the support by calling 1-646-658-3695.

  • melba
    melba Confirm Email, Member Posts: 1
    It's almost 1week my payoneer account is blocked
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Dear @melba Please contact the support directly and our representative will assist you regaining access to your account.

  • 17215153
    17215153 Member Posts: 1
    Pls help me admin.. when I try resetting my password it says My account access is restricted. I can't live chat since I can't login.
    I sent message,but no reply yet. Pls how do I resolve
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @17215153 For security reasons, there are things we cannot disclose here in the forum. Please call our support team directly so they can verify your details and further assist you

This discussion has been closed.