Payment rejected by payoneer security department

EdianaEdiana Member Posts: 2
Hey,
I tried to load $50.15 in my account but the payment was rejected. I already contacted the company who paid me, they will reisure the payment back to my payoneer account.
What can I do to slove this problem? I'm trying to reveice my payment for almost two months.

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Answers

  • sfqnissfqnis Member Posts: 9
    Same happened to me. is it server problem? @Will_Payoneer
  • EdianaEdiana Member Posts: 2
    > @Adam_Payoneer said:
    > Hi @Ediana, @sfqnis,
    >
    > Not sure why this may have happened, but I recoommend you contact Payoneer support to see if your account is set up properly before sending the next payment in order to ensure it gets loaded to the account on the next transfer attempt.

    I already tried to contact them but I only recieve a automatic email. I really would like to talk with someone about this problem instead of a machine.
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,045 ✭✭✭✭✭✭✭

    Hi @Ediana,

    The first email you send will be greeted with an automated response. It is designed to do two things:

    • Provide you with an answer to most commonly asked questions.
    • Obtain additional information from the inquirer to assist with the issue.

    Regardless of the type of email response you receive, replying to the automated message will ensure that a live support representative will receive your inquiry and get back to you as soon as possible.

    If you require immediate assistance, you should contact the Support Center via phone or chat to achieve a hasty resolution.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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