Pending Authorizations

Answers
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Hi Scott,
Sorry to hear about your experience. Obviously when you utilize a service of any kind, you except to receive it. However in the instance you described, a service was provided.
If the funds are deducted from the account (even if it is a pending transaction), it means that the merchant was successfully able to proceed in charging the card. If Payoneer would have declined the transaction, the money would have remained in your account. Based on the situation you described, it sounds like there was an issue with the processor during the time when Amazon attempted to charge the card.
I don't like to assume topics based on face value alone, which is why I recommend you raise this issue with Payoneer Support directly.
Happy and willing to answer general questions.
For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
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