help! money never returned to sender

Hi, 1 month ago that a payment was canceled (the reasons were not specified) but until here ok, I will not use the account in this way, but the problem is that the money was not returned! Send it to hj (23 days) did not receive the money back and I got in touch and nobody solved the problem! Can someone help me? It's 130 euro !! It's not a big deal, please.

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