Wonder what's going on with my Payment?

AsmaShahid

Hi there. So i made a withdrawal request to my bank account for $190 on 22 Sep this Friday. But did not receive the "withdrawal request received" email confirmation which states the withdrawal details and amount in local currency. I waited many hours to receive this email... Usually when i make a withdrawal i receive such emails within 10-20 minutes. But after waiting for so long and not being updated. I contacted Payoneer live chat. And they told me they were running into some problems with their local payment processor and suffering from some technical issues and that i should wait 24-48 hours to receive my money and email confirmation... So i said okay and decided to wait. Then on Saturday i received an email from Payoneer saying that i will be receiving my money on 24 Sep 1:45 PM UTC but that time has passed already and still there's is no money or email confirmation for the withdrawal? May i know what's going on with my payment?

Adam_Payoneer

Hi there,

Obviously this is not a common problem that strikes any user of the service and it can be irritating when that happens. Raising the issue you have described with Payoneer Support was the right call as they can begin to troubleshoot the problem and ensure that you will have a continued payment receiving experience through Payoneer.

If the problem persists, communicate the issue with Payoneer Support once more.
If you have an existing email reference, make sure to communicate the issue through the existing one in order to achieve a faster resolution.

AsmaShahid

Update: I've received my money today! Thanks payoneer. All it took was a live chat session with your staff. Great support!

AsmaShahid

Anyone? Has this been happening to you as well?

rizwanazam100

same happened with me. i requested a withdrawal on friday 22 sep 2017 and no confirmation email has been received yet.