Problems with account verification

tomasvelez
Member Posts: 1 ✭
Payoneer asked me for some documents (electricity bill, water bill, etc.) in order to verify my adress, but since I turned 18 this year and still live with my parents, I don't have such documents in my name. My mom's the one with those documents in her name.
I was wondering if i could send the electricity bill of my family (it's in my mother's name). I could send her government issued ID also. If there's some possibility just let me know please.
I hope that this problem will be resolved as soon as possible. All questions will be answered as fast as I can.
Thank you very much!
I was wondering if i could send the electricity bill of my family (it's in my mother's name). I could send her government issued ID also. If there's some possibility just let me know please.
I hope that this problem will be resolved as soon as possible. All questions will be answered as fast as I can.
Thank you very much!
0
Best Answer
-
Hi there
Payoneer recognizes that our users may have different types of living arrangements. In such a situation, we advise you to contact Payoneer Support directly so that they can advise you exactly which documents to provide for your account to be approved.
Happy and willing to answer general questions.
For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
5

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