Problems with account verification

tomasvelez

Payoneer asked me for some documents (electricity bill, water bill, etc.) in order to verify my adress, but since I turned 18 this year and still live with my parents, I don't have such documents in my name. My mom's the one with those documents in her name.

I was wondering if i could send the electricity bill of my family (it's in my mother's name). I could send her government issued ID also. If there's some possibility just let me know please.

I hope that this problem will be resolved as soon as possible. All questions will be answered as fast as I can.

Thank you very much!

Adam_Payoneer

Hi there

Payoneer recognizes that our users may have different types of living arrangements. In such a situation, we advise you to contact Payoneer Support directly so that they can advise you exactly which documents to provide for your account to be approved.