I found a transection that I did not made. Now what to do??? — Payoneer Community

I found a transection that I did not made. Now what to do???

Hi all,
This is Khan
Today i find an unauthorized transaction form my payoneer card account. It sows the transaction was made on aliexpress. I conact to payoneer support and payoneer live chat support. Both of them told me to knock the aliexpress first. I contact aliexpress live chat but they did not find any transaction from my card. they suggest me to emai their security center. I do that. they said they will give feedback between three days. Three day is a long time. But still i am not understanding what should i do. what is the exact process. Someone please help me
Regards
Khan

Comments

  • ahsanhabibcyahsanhabibcy Member Posts: 36 ✭✭

    @mdmilonkhan said:
    Hi all,

    This is Khan

    Today i find an unauthorized transaction form my payoneer card account. It sows the transaction was made on aliexpress. I conact to payoneer support and payoneer live chat support. Both of them told me to knock the aliexpress first. I contact aliexpress live chat but they did not find any transaction from my card. they suggest me to emai their security center. I do that. they said they will give feedback between three days. Three day is a long time. But still i am not understanding what should i do. what is the exact process. Someone please help me

    Regards

    Khan

    Someone might have the details of your card and making purchases, first step Hoi should take is to block your account for security and wait for aliexpress security to response to your complain.

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