How to cancel my payoneer card to avoid charges 29.95$??

seyab820
seyab820 Confirm Email, Member Posts: 2 ✭
edited October 2017 in Meet and Greet
Hi,
i want to know that how to cancel my payoneer card to avoid yearly fee 29.95$.Because i want to withdraw funds through local banks and want not to use payoneer card any more.If this is possible plz tell me how
and also tell me that can i cancel or remove my payoneer account and create a new one with same name and adress?? and also last question is that my payoneer account is 2 years old i have not loaded funds yet and now if i load funds of 100$ how much payoneer will charge ??
thanks in advance

Answers

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Good day,

    If you activated the card but you do not wish to use it, you need to contact Payoneer support and have them cancel the card.
    As for the second question, I would also directly this question to support as I suspect you might have an older Payoneer account version. If so, you will be able to create a brand new Payoneer account using a different email address as long as you never received past payments.

    Contacting support with all of your questions would be the best way of going about it.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • seyab820
    seyab820 Confirm Email, Member Posts: 2 ✭
    Thanks for your answer.If i make a new account using different email address and with the same details of the previous account.Will the payoneer cause problem for me??
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    If you have a Payoneer MasterCard based account, the new account should be approved without any issues.
    As mentioned, only if it's a second identical account or if you were active in receiving payments in the past some issues may arise. Even with that said, support should be able to assist you in clearing everything up to have a smoother experience.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • waleed0512
    waleed0512 Member Posts: 2 ✭
    My previous Payoneer card was expired but I haven't withdrawn the amount from that account could you tell me how can I withdraw that amount? and If I no longer want Payoneer card can I still use my Payoneer account to withdraw funds through direct bank transfer?
  • waleed0512
    waleed0512 Member Posts: 2 ✭
    And What is the procedure of canceling Payoneer card request?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello @waleed0512, please contact our customer support team, directly, to request the card be deactivated.

This discussion has been closed.

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