Payoneer Account Hacked

GhulamUlHaqGhulamUlHaq Member Posts: 1
:s Dear friends, Please don't do your financial transfer or any actvity through PAYONEER . Just 1 day back I have been victim of hacking my PAYONEER account. The hackers took 146 USD which was just tranferred from my Fiverr account.

The hacker changed the password and also the password resetting tool, which is date of birth for all PAYONEER account.

From my view Payoneer is the most insecured financial service, where hacking is just a kids play.

Because,

1. You can reset password of any PAYONEER account just by putting the Date of Birth- which is in most cases is very easy to get.

2. Another weak feature of PAYONEER is, you can do the transfer in only 30 mins. It maybe a great feature when you really need the money fast. But a very bad feature as , your hard earning money is already transfered , even before you realize, your account is hacked.

3. Another bad thing about PAYONEER is , slow customer support response. The moment I reaized my account is hacked I was mailing their customer support for stolen cad. But no one responsed.

4. The CHAT option is not readily found in the PAYONEER customer support page. So after browsing in Google I found it , but it was too late.

WITHIN 2 HOURS OF MY ACCOUNT WAS HACKED, MY TOTAL MONEY WAS TRANSFERRED TO ANOTHER PAYONEER ACCOUNT OF THE HACKER.

1:23 AM - I found my PAYONEER account is hacked.
1:24 AM- The hacker Made a payment order for all available balance - which was 140 USD , to their PAYONNER account.
1:31 AM- They approve the order using my account.
1:31 AM- The Total amount was transferred to their PAYONEER account.

The full sequence I was waching helplessly from my mail account , nothing to do , no control over my account, nothing.


So , Today i am just waiting for PAYONEER CUSTOMER CARE response.

I was watching helplessly from my mail account , nothing to do , no control over my account, nothing.

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,023 ✭✭✭✭✭✭✭
    edited October 2017

    Hi,

    Sorry to hear about your experience. When in event where your account is compromised, the fastest and most advised way of contacting support is via the Payoneer emergency line which is available on the Payoneer Contact Page, 24/7.

    Payoneer's call to action is as fast as the customers that sign up with Payoneer. Sending and email or waiting for chat might be good ways to contact support for standard inquiries, however it may not be fast enough to prevent fraudulent activity from taking place on the account.

    As I mentioned on similar threads in the past, it's easier for the hacker to target a user than it is a company. As human beings we are creatures of habits and at times we may be a bit oblivious to our surroundings, elements hackers tend to take advantage off.
    The best way to stay secured in this advancing technological world is to either lock ourselves away in a bunker, or become more aware of our surroundings.

    Payoneer has written several security related blogs to help expand the awareness of such activities and what we can do on our part to avoid being trapped in it.

    ATM skimming fraud and how to avoid it
    Phishing and identity theft: what you need to know and how to stay alert
    8 tips for keeping your card details secure

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • [Deleted User][Deleted User] Posts: 176 ✭✭

    Hello, @Raisalhossain

    I am sorry to hear that. It is very important to check this as soon as possible. Please reach out to Customer Support on the phone in order to review your account and get immediate assistance in case if there are any actions required.

    Thank you

  • Here4HelpHere4Help Confirm Email, Member Posts: 2
    You say the emergency line is on the page you link to but it is not. I was even sent an email about my account being hacked and you direct me to this page but do not give me the phone number to call. Please help! I cannot get into my main account and I had to create this to try to get help. Please give me the number to contact about my account being hacked.
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