Can Payoneer refund funds if freelancer fails to deliver?

NitrobemsinNitrobemsin Posts: 1Member
Am about to pay a freelancer who in turn is supposed to sell off his popular Facebook page to me, if i pay this freelancer and he in turns refuses to deliver the page to me, can Payoneer effect a refund?

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 1,261Administrator ✭✭✭✭✭✭✭

    This request will needs to be reviewed by the payment and the Chargeback department.

  • goodifbadgonegoodifbadgone Posts: 3Member
    same thing with me. we loss our time and money.
    freelancer refuse to refund our big amount of money.
    who can help hear.
    freelancer didn't reply our massages. just gone with our money.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,261Administrator ✭✭✭✭✭✭✭

    To dispute a transaction that has been made through our services, you have to contact the support center; you can do so via email at https://payoneer.custhelp.com/app/Contact_us, Chat, social media channel such as Facebook or Twitter by sending a private message or by phone at 1-646-658-3695.

  • goodifbadgonegoodifbadgone Posts: 3Member
    yes we received mail from you.

    'Please note that at this point these payments will not be refunded. Please contact your service provider in order to solve this issue.'

    who is the service provider hear.

    the freelancer didn't replay our massages.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,261Administrator ✭✭✭✭✭✭✭
    edited October 2018

    It is really difficult to point at the exact issue through the forum, it requires to take a look at your details and transactions to understand what happened and what can be done. We highly recommend you to contact the support to receive personal assistance.

  • goodifbadgonegoodifbadgone Posts: 3Member
    yes i contacted the support .
    there is no solution.
    this is replay from support.

    "Our Chargebacks Team have already reviewed your request, and unfortunately we are unable to help dispute or refund these payments.

    Please review the Terms and Conditions of our Billing Service for more information (specifically sections 8 and 10)."
This discussion has been closed.