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Cancelling a pre authorized transaction

kirugi
kirugi Member Posts: 1 ✭
in Ask The Community
Hello, I recently mistakenly linked my Payoneer card to a website and it has preauthorized payments on my behalf. I wish to cancel this transaction and withdraw my card from the website. How can I cancel the pre-authorized transaction?
Thanks

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭
    edited November 2017

    When a transaction is put on pre-authorization, it is generally released back to your balance 7-8 days after the transaction has been made, unless the merchant decides to charge the transaction.

    We advise you to directly contact the support center in order to verify what can be done because as you mentioned in your message, you wish to "un-link" your card from the website and therefore it is better if you receive a personal assistance.

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