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My card was blocked and still no new card in profile

My card was hacked by scum and money are gone.
Dispute for money back is open, but while card is blocked, Payoneer said that they will send me a new card.
Now I waiting for money from Shutterstock, but I think they cannot send money because card is blocked - still no message that money here, so what to do?
Why there is no new card (that on the way) in my account? As far as I know, card number is issued earlier and then I only need to activate it physically.