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Payoneer in the Philippines

HelenGBH Member Posts: 2
Hello! I'm a new Payoneer user based in the Philippines. I just want to ask if either the Unionbank EON Card or BDO Cash Card will work when I withdraw my money?

Because Payoneer approved them when I linked them to my account, but because they're more of ATM cards and not debit cards, I'm scared that the transaction might fail and I won't get my money.

I hope someone answers my question soon. Thank you.

Best Answer

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    edited November 2017 Answer ✓

    Hi @XanJoe, @thess1028, @HelenGBH

    Adding the debit/prepaid card number to your Payoneer withdraw details will most likely lead to a decline in transfer, which is why Payoneer accounts holders should always enter the bank account information to complete a successful withdraw.

    If your BDO account does not have bank account details associated to it, it will not be possible to complete a transfer to your BDO card. (your BDO card number is not considered a bank account number).

    Unionbank EON on the other hand provides you with a virtual bank account from what I have understood, meaning that a transfer can be facilitated to the details provided by Unionbank EON. Once the transfer is complete, you will be able to utilize the EON card to access the funds.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.


  • [Deleted User]
    [Deleted User] Posts: 179

    Hi there,

    Are you asking if you can withdraw your funds from your Payoneer account to Unionbank or BDO bank?

  • thess1028
    thess1028 Member Posts: 1
    I have the same question.If I can withdraw my funds from Payoneer to BDO cash card.
  • XanJoe
    XanJoe Member Posts: 1
    edited November 2017
    I also have the same problem. I connected the BDO cash card and the payoneer approved it. When I withdrew my funds, it said to wait 2-5 days. But an email came in after 7 days and it stated that my account was incorrect and the fund was returned to the payoneer. I have been using the BDO cash card in easypay and it worked fine every time my client sent me the funds. And now I am having this problem. I want to try my EON, but first I want to know the answer to the question above.
  • HelenGBH
    HelenGBH Member Posts: 2
    Hello, Adam!

    Thank you for answering. Sorry for this extremely late reply. I was pretty impatient and went ahead and withdrew some money into my EON card. It worked for a few times until unionbank encountered a problem with Payoneer transactions. But I just spoke with Unionbank and they confirmed that the EON card can be used to withdraw money from Payoneer.

    Thank you again!
  • kheiz04
    kheiz04 Member Posts: 1

    How long does it usually take for us to receive the funds to Eastwest Bank account?
  • lieliadelyne
    lieliadelyne Member Posts: 1
    Hello, I have a Debit Card of BDO, is it not possible to make withdrawals to this card? I've been trying it for a while and it always gives me an error email saying:

    "Unfortunately, your recent attempt to withdraw funds from your Payoneer account to your bank account was not successful, because the bank details that you entered are invalid. These funds have been returned to your Payoneer account."

    Thank you.
  • ralph
    ralph Member Posts: 2
    Hello sir/ma'am,i just want to ask,how long does it take to verify my account?because I I have sent verification requirements last May 15,2019,but until now i haven't receive any confirmation email from payoneer, I have tried to call your hotline number but it always saying "all lines are busy now".Hope someone will answer my question. Thank you
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there. Please make sure you have submitted all requirements on the "verified information page" in order to proceed with your account's approval.

  • ralph
    ralph Member Posts: 2
    yes,i already submitted the requirements to verify my account,but still the status of my account is inactive for more than a week :( i didn't receive any replies on my email,to know if the requirements that I sent are correct or not.
  • Glennbert0106
    Glennbert0106 Member Posts: 2
    edited June 2019
    Hi, can I withdraw my fund in payoneer using BPI debit card? i have the account number ofcourse but just want to know if it will work well. As for first time to withdraw money, how long would it be to reflect on my bank account? Thank you @KazPayoneer
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    It wouldn't be possible using a BPI credit card, but would be possible to withdraw to an account of the BPI bank.

  • Pj03
    Pj03 Member Posts: 1
    Hi I applied for a new payoneer account last May 30th and already sent all the requirements needed the same day. I was talking to the live chat agent earlier and he said that it only takes 2-3 working days for the approval but 'til now I haven't got any email from payoneer stating if I am approved or if I need to submit any documents and the likes kindly send me a private message please.Thank you in advance!
  • [Deleted User]
    [Deleted User] Posts: 1,147

    Hi there, we do not have the tools to resolve that issue through the forum as it is reversed to public topics only, however, you can reach our support via our social media platforms by sending a private message on Facebook or Twitter or via phone at 1-646-658-3695.

  • sunda
    sunda Member Posts: 1
    I've stumbled upon an article on latestonnet [dot] com, which might help you.
  • khim027
    khim027 Member Posts: 1
    hello can i use my gcash master card to payoneer? i dont have bank acc
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @khim027 No you cannot link Gcash master card- only valid bank accounts

  • KenDexter
    KenDexter Member Posts: 2
    Hi! Good Day, I still haven't received my payment after I requested my boss for yesterday. I was curious because my workmates' payment immediately arrived and mine didn't. This is a first to me because I used to get payments instantly in my old account. It noted there that "It usually takes 1-5 business days to process the payment, depending on payment methods". I'm just curious because of this never happened to my old account before.
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @KenDexter Our team needs more information to proceed in reviewing your payment. Log in to your Payoneer online My Account
    Click "Settings" and choose "Verified Information" from the dropdown menu
    Open the relevant requirement to find a secure upload window
    Upload the required document
    Click "Submit"

  • KenDexter
    KenDexter Member Posts: 2
    After sending Payoneer all the information required to approve my account I still haven't received my payment, its been 4 days since my payment request. I have given all the necessary information that Payoneer needs. Please help.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @KenDexter Please be advised that our department is requesting more information from you. The information you submitted was considered invalid or of insufficient quality. You will need to provide a clear address, as well as a proof of residence. Please log into your Payoneer account ---> settings ---> verification center ---> and submit the correct requested information.

  • link0402
    link0402 Member Posts: 1
    Hi, I am a new user of Payoneer, please confirm my understanding because I check the available currencies in Payoneer and I did not find any way to convert a US dollar to Philippine Peso. My questions is, is there anyway to withdraw from Payoneer to a Philippine bank account(Peso currency)? Because the way I understand it is that US dollar funds cannot be withdraw through my local bank account unless the funds will be converted to Philippine Peso first. Please confirm, thank you.
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @link0402 . Yes, you can add a bank account in PHP to your Payoneer account.

This discussion has been closed.