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Delay in payment to my account

On November 1st I got a message telling me that a payment had been sent to my Payoneer account. To date (Nov 13th) there has been no sign of it. I have sent several messages and got a couple of automated replies, but nothing else. There is a balance in my account but, not enough to allow me to make a withdrawal. I think this whole thing is a massive scam and I will not be using them again. I want my money!