Payoneer has serious support problem. delay payment

rodrigobc

On November 7st I got a message telling me that a payment had been sent to my Payoneer account. But This payment is not from a payoneer affilate, so ask my payer documents that was sent the one day after, 4 work days and nothing, I have sent several messages and got a couple of automated replies, but nothing else.
Support live, you must wait more than 1 hour. Why not contract more personnel to work, financial difficulties? Or a bad service?
Payoneer has serious support problem.