Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Payment Rejected is not rollback to the bank account

wajidking2000
Member Posts: 1 ✭
i made a self payment from my debit card(Powered By MasterCard) to My Payoneer Account. It was rejected from Payoneer due to violation of terms and conditions. Payoneer customer representative sent me a trace number to see the status of my Payment. But when i contacted the bank which issue me debit card and that debit card is linked with my bank account, they said they only trace the money which is made through credit card and in my case i made payment through debit card.
What is the solution of this problem ? almost 2 months has been passed and i am stuck .
What is the solution of this problem ? almost 2 months has been passed and i am stuck .
0
Answers
-
Hey @wajidking2000
We are sorry to hear about this situation and want to help you. The next best step would be to provide Payoneer support with an official statement from your card provider that indicates the funds have yet to be returned as well as any additional supporting information that can help Payoneer review your case.
0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups