Payoneer Approval Process

seylynn Member Posts: 2
Hi guys,

I just wanna know how long is the approval process? I applied for a Payoneer account last Nov 18th and now is the 3rd of Dec.

On the 21st I believe I got an email saying that my application was declined.

So I decided to contact Live Chat team and was able to talk to someone named Daniel. He asked me to send a copy of my passport and so I did. I was told to wait 24-48 hours for the Accounts Team to review the document. Apparently, it would another 4 days for them to review it.

And now whenever I log in to that account it says to contact Customer care since I am restricted from using that account.

I had no choice but to create an account again and have them cancel the previous one.

This is insane! I've been waiting for ages and I really need the account to be processed.


  • Sylvanie_Bari1992
    Sylvanie_Bari1992 Member Posts: 1
    same to me. help me?
  • [Deleted User]
    [Deleted User] Posts: 1,147

    This generally may happen when applying for few accounts, because Payoneer allows only one account per customer, a representative has to go over the applications to verify what can be done in order to approve one of them.