I got a verification massage.

Hi,
I am a freelancer. I am using payonner for 2 years and haven't faced any trouble yet. But 3 days ago i got a payment and Payoneer says they will take 2 days to load the payment in my card. After 2 days i got a verification massage from payoneer. It says to verify my account with govt issued smart ID/Driving licence/Passport and my payment is stuck. I am willing to verify my ID with passport but it will take more than 20 days to get my passport from the passport office. My question is: How much time i will have to verify my ID ? When the payment will be loaded in my card ? Please help me.
Thanks

Comments

  • [Deleted User][Deleted User] Posts: 0 ✭✭✭✭✭✭✭

    @Kamrunnahar

    We understand your situation. Please be advised that as a regulated US company and online service, we must comply with the rules and regulations imposed by the US government, MasterCard®, Please note that we also strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

    Due to the above explanation, our payment approval department is required to review every payment that is received in our system. If there is something that was requested of you that you cannot provide, we advise you to contact our support team directly

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