Question to payoneer

Do you care or compensate when your team commit mistake . may be $200 is not big amount for you but sometime in some cases it become very important for users. from last 16 days i am trying to get my money back from you. I think this is business trick 30 to 40% will stop running behind finally it will go to company account . You very rarely return customer money how can you give compensation so as compensation i want to abuse your CEO . provide me solution how can reach to them i also have few question about your company. i think this 50% scam and rest is fair job so you can brand yourself.