Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Account Has Blocked

teguh_nanda
teguh_nanda Member Posts: 2 ✭
in Popular Questions and Tips
a blocked payoneer account, can it be active again?
and if it can not be active again, will the balance in the account be returned to the funding source?

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi @teguh_nanda,

    In most cases a blocked account can easily be reinstated. If there is an existing balance or funding source with said account, it should be accessible upon reinstatement of the account.

    It's unheard of for an account not being reinstated with an existing balance and even if it is possible, Payoneer support will provide assistance in getting the funds to your local accounts or transfer them to a newly set up Payoneer account, depending on the circumstance.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • teguh_nanda
    teguh_nanda Member Posts: 2 ✭
    I've been waiting for almost 1 month, but payoneer account "[email protected]" is still blocked and the funds in that account are not sent to this funding source or payoneer account, I have sent the required documents for account recovery, even me already chat directly with customer service payoneer, his word must wait, please solve it

Categories