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How could i know when is my card coming?

Ganzorig Member Posts: 2
edited December 2017 in Popular Questions and Tips
Hi guys ? I need a someone’s help. I ordered debit MasterCard by online 2 months ago from Mongolia. They said it takes 1 month to come here but it’s already passed 2 monts and I still haven’t received my card. So how can i check when is my card coming? Do i have to connect to them ? Thank you


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi @Ganzorig,

    I recommend you check with your local post office to see if they have the card as there is a chance it is there. There is no tracking number so locating the card may not be easy.

    In this case, I recommend you order a replacement card from your Payoneer account at no cost. Double check the address you entered to make sure there is no further delays in delivering the card.
    You can also have the card sent to a different address if you believe it will help.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.