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HORRIBLE EXPERIENCE

remargauxabdon
remargauxabdon Member Posts: 3 ✭
in Official Support Community
Hi, It's my first time to use Payoneer as my friend told me that it will be much faster to receive the funds which my friend told me that it would only take a day or two, unlike directly transferring funds from Upwork to my local bank that usually takes 3 business days. I used Payoneer as I needed the funds right away for the medication of my grandfather who has stage 3 prostate cancer and for Christmas Eve. However, upon making my FIRST ever transfer from Upwork to Payoneer, I was asked to send IDs and I did. However, its been 24hours now and the funds are still not showing on my Payoneer account. This is getting horrible for me as I badly needed the funds for my grandfather's medication and Christmas. I tried to contact Chat support but they were never helpful. Never emphasized and acknowledged my problem. I was told that it would take 2 weeks. WHAT?!?!?!?!? that's 2018 already! are you nuts?! Please help me get my money. Payment ID 61524160. I hope someone can help me get through this horrible experience. This is my last payment for this year and won't be getting any funds until next year. PLEASE HELP ME BRING MY GRANDFATHER TO THE HOSPITAL AND NOT RUIN OUR CHRISTMAS!

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