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December 2017 Payment on Hold

I need assistance from payoneer staff, i have receive the first payment to my payonner account through EFT means, Now payooner is pending my payment telling me to verify my account which have send a couple of document to them and got a response that my document is received but failed to tell me if its successful or not.. My question is will my fund be release even after sending document to them without response?


  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi @oyeoye2,

    I am not sure exactly the issue you are experiencing. I suggest you read the emails you received from Payoneer and reply to it with the requested information in order to have the funds credited to your account, at which point you will be able to access your pay.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.