How to access my account

Amajdhussain
Amajdhussain Member Posts: 10 ✭✭
in Ask The Community
After 22 sep 2017 i am not able to receivemy payments or login to my account.Payoneer customer care said that your email is not associated with any account.I have all my payment history and email send by payoneer.I am not remember my security Questions.I have all proves that i have account on my email.

Comments

  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Hi @Amajdhussain,

    Is it possible that you have multiple emails that you are using? You are probably providing to Payoneer an email that is truly not associated to them. I recommend you contact Payoneer Customer Care once more and see which email is connected to your Payoneer account.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Amajdhussain
    Amajdhussain Member Posts: 10 ✭✭
    Hi,i never use another email.Before 22 sep017 every thing is ok. But after 22 sep 017 i never receive email from payoneer then i am try to login but i don't.When i contact payoneer customer care they replied your email is not attached with any account.Some thing wrong with my account.I want to send proof to payoneer that this is my account.
  • Amajdhussain
    Amajdhussain Member Posts: 10 ✭✭
    My Question is that how it is possible to change every thing and i never did those changes.My email is changed my security Questions are changed. I have all email in my account regarding to my payment details uo to 22 sep 2017
  • Amajdhussain
    Amajdhussain Member Posts: 10 ✭✭
    > @Adam_Payoneer said:
    > Hi @Amajdhussain,
    >
    > Is it possible that you have multiple emails that you are using? You are probably providing to Payoneer an email that is truly not associated to them. I recommend you contact Payoneer Customer Care once more and see which email is connected to your Payoneer account.

    "I want to send proof that i never changed my email .If id did payoneer never send mail regarding to changed email"
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭

    Your email address associated to your Payoneer forum user is connected to an existing Payoneer account. If you are unable to access that account, you will need to contact Payoneer Customer Care directly for assistance in resetting your online access.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • Amajdhussain
    Amajdhussain Member Posts: 10 ✭✭
    I am not talking about this email this is my friend email who refer me to create account. I used payoneer i connect this account to my fiverr account to transfer fund This account is still attach with my payoneer account i have all payment history that payoneer send to me .When i call payoneer customer care they cannot give any information. It is possible that some one access my account and change every thing or my be payoneer do some changes.
    I have all information. I am willing to send all proofs even vedio chat with payoneer.I want my account back with email and connection payoneer.
    Because i am not able to visit Uk to give proof

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